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Terms & Conditions
Picnic by the River cannot be held responsible for loss or damage to personal property while attending our picnics.
Bookings are only fully made upon the receipt of deposit payment, booking forms and following our confirmation. Changes to a booking can be made at any stage 2 days or more prior to the booking date. This may include: date & time, number of guests, add-ons, and/or location.
To secure a picnic, a $50 deposit is required at the time of booking. Full payments are required before the picnic. Our payment options are: Venmo, Cashapp, and Zelle.
If the weather looks like it may affect your picnic reservation, we will contact you in advance to discuss your options. We always make every effort to wait as close to the picnic time as we can to see our options. If the forecast shows rain for the time of your picnic, you have up to 3 hours before the picnic to reschedule due to weather or call it off. There is no fee for rescheduling or cancelling your picnic due to weather and you will be credited to your new date if you reschedule. If bad weather disrupts completion of the picnic after the picnic has already begun, you will be refunded up to 50% of the total cost.
We require at least a 72 hour notice prior to your picnic for any cancellations. Due to our high number of bookings, deposits are only 50% refundable as we have held your date and turned down other picnics to do so. We also offer credits that can be applied to another picnic reservation within 2 months from your original date. Once the picnic is set up, we cannot cancel or reschedule. Picnic by the River is not responsible for refunding the full amount.
If your picnic needs to be rescheduled, we will work with you to reschedule based on availability. We require at least a 72 hour notice prior to your picnic if you choose to reschedule. Otherwise, we might not be able to accommodate. For rescheduling due to weather, you have up to 2 months to set a new date.
Picnics are reserved for one hour. We will charge $50 per hour beyond this time frame. If you need to leave earlier than the arranged time, we ask that you contact us at least 30 minutes in advance. You are responsible for the picnic until we return to gather the picnic items. If the picnic is left unattended, you are subject to receiving an invoice to cover any damages incurred. If you choose to leave early, Picnic by the River will not offer any refunds for leaving the event earlier than anticipated.
Picnic by the River is not responsible for any food allergen experience, treatment, or anaphylactic. Customer is responsible for letting us know at the time of booking of any intolerance or food allergy so we can accommodate those needs.
Breakage / Loss
Customer assumes full responsibility for any damage or loss of any picnic items, including but not limited to picnic table, blanket, pillows, glassware, flatware, décor, and/or add-ons such as board games, Fujifilm camera, vintage radio speaker, and sports basket. Any lost, stolen or damaged items will be charged to the customer at replacement cost. All items should be present at the time of clean up. Customer is responsible for the safety of all picnic items until we return to gather them.
Code of Conduct
We reserve the right to remove individuals from any picnic at any time due to inappropriate behavior, suspicion of participants being under heavy influence of alcohol and/or drugs, and unruly behavior on Chattanooga's Coolidge Park or Riverfront Park property. In such circumstances, the client will not be entitled to a refund. We will not be liable for any losses resulting from this decision. If necessary, the client will be billed for any costs incurred. We encourage all customers to visit Chattanooga's website for more information on Park rules.
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